FAQS

Can I amend the order?
To make sure every order will work for you and come as expected, we will always send you the confirmation email to double confirm the order, you are still allowed to tell us your requirements of the order in certain time. In order to make the order arrive by schedule, orders will be processed after confirmation or no query submitted in 12 hours from the confirmation email. Please understand that orders once been processed are not easily or possible to amend due to schedule, material and tailoring cost .

How do I check the order status?
Once order placed, you can check the order status any time in My Account, you will learn in which step the order is there. You may also email us or contact us online for further details.

I want to pay but why the payment is declined?
We believe that every customer will enjoy the safe and convenient shopping here, as we provide the most popular payment option, Paypal, Credit Card/Debit Card. But unluckily if your payment is declined, don’t worry, we have got you here. That is because of the restriction from the bank system, there are many factors take effect, such as cards used another place, frequently used recently, etc. You will just need to use another card or make a call to ask your bank to lift that restriction and try again.

How do I use the coupon?
Please fill in the coupon in coupon code box which displayed in the Checkout page, and then apply it. No matter your registered coupons or negotiated coupons from sales assistant can be used there.

Is it safe to make the payment here?
The security of the information our customers submit is one of our highest priorities. We are verified by International Bank Validation System and Paypal, supervised under their terms and policy. You will have the most safe shopping experience here.

What kind of cards can be used to pay?
Most credit cards and debits cards are easily to pay here. They can be visa cards, master cards, etc.

Can I alter the shipping address?
Yes, please contact our customer service, but note that we can't change the delivery address once the shipping was already processed.

How long is the shipping time?
When your parcel leaves our quality assurance warehouse, it typically takes around 5-8 days (working day) to reach you, depending on the item you have ordered, its origin, and destination. However, please note that the actual delivery time may vary based on the shipping method you have chosen. Additionally, please understand that during holidays, unexpected severe weather conditions, or other factors that may impact the delivery service, the estimated arrival date may not be as reliable as expected.

What if I miss the delivery?
After the first arrival tempt failed, you will be able to find your local express service contacts in our delivery failed email, and ask them to arrange another delivery in the other day which seems convenient to you. Please noted that if you are out of contact or out of reach during several tempt delivery, there may be additional charge for re-delivery. For parcel returned to us or destroyed by express service due to customers long term no response can not be concluded as our fault.